Returns Policy
At Super LexLex we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please see the information below.
Exchanges
We are happy to offer our customers an exchange on all full priced product if the item(s) are:
- In original purchase condition.
- All tags, stickers are intact.
- The items have not been used.
- The exchanged items are accompanied by original purchase receipt.
Please make your purchase carefully as we do not offer a refund on an incorrect choice. Exchanges are made at the original sale price.
All exchanges must be posted back within 14 days of original delivery date.
*If your return shows visible signs of use or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Domestic Returns/Exchanges
Full priced purchases
If you wish to return a full priced product for an exchange or store credit please EMAIL US at [email protected] within 14 days of original delivery date. Our customer service team will then assess your return request and if approved will issue an RA number for your return. please include your original receipt as well as the issued RA number with your return.
Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
Returns must be posted via express or registered post to:
Super LexLex Returns,
124 Tunstall Avenue,
Kingsford, NSW, Australia, 2032
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Sale purchases
Sale purchases may only be exchanged for another SALE product. If you wish to exchange a sale item please EMAIL US at [email protected] within 14 days of original delivery date. If approved, our customer service team will issue an RA number for your return. Please include your original receipt as well as the issued RA number with your return.
Sale returns must be posted via express or registered post to:
Super LexLex Returns,
124 Tunstall Avenue,
Kingsford, NSW, Australia, 2032
Please note a pre-paid self-addressed satchel large enough to fit the exchanged goods must accompany your return.
Please make your selection carefully as we do not offer refunds or store credits for Sale items. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
International Returns/Exchanges
International full priced and sale purchases may only be exchanged for another product at the cost of the customer. If you wish to return a full priced or sale product for an exchange please EMAIL US at [email protected] within 14 days of original delivery date. Our customer service team will then assess your return request and if approved will issue an RA number for your return. Please include your original receipt as well as the issued RA number with your return.
International returns must be sent to:
Super LexLex Returns,
124 Tunstall Avenue,
Kingsford, NSW, Australia, 2032
Once your return is received we will then process your requested exchange. The customer is responsible for the cost of shipping the requested exchange back to them. The shipping cost is $30AUD for products under $150AUD and $15AUD for products over $150AUD.
Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Faulty returns
If you wish to return a faulty item please EMAIL US at [email protected] within 14 days of original delivery date, our customer service team will then issue an RA number for your return. please include your original receipt as well as the issued RA number with your return.
Faulty returns must be posted via express or registered post to:
Super LexLex Returns,
124 Tunstall Avenue,
Kingsford, NSW, Australia, 2032
Once we receive your return our customer service team will then assess the faulty item. If deemed faulty we can offer an exchange, store credit or refund.
International Faulty Returns
If you wish to return a faulty item please EMAIL US at [email protected] within 14 days of original delivery date, our customer service team will then issue an RA number for your return.
Once your return request is received our customer service team will contact you. You will need to provide photos of the faulty garment and a detailed description of the fault. If our customer service team deems the garment to be faulty the item will need to be sent via registered post along with your issued RA number, original receipt and postage receipt to:
Super LexLex Returns,
124 Tunstall Avenue,
Kingsford, NSW, Australia, 2032
Once your return is received our customer service team will then process your requested refund, exchange or store credit.
Transaction Cancellation
If you wish to cancel an order please contact [email protected] and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the above email link above before 10am the following day. We will be unable to process a cancellation of your order if we are not notified of your intention to cancel the order by 10am the following day.
*Please note: products are not for re-sale.